At Carreau Diamond Painting, we are committed to providing you with the highest quality diamond painting experience. Our kits are meticulously crafted using the finest canvases, shiniest diamonds, and durable adhesive to ensure your satisfaction. We stand behind our products and guarantee that they will be free of defects in materials or workmanship for the entire lifetime of the product. If you're not completely happy with your purchase due to mentioned reasons, we want the opportunity to rectify the situation and ensure you're completely satisfied with your kit.
We will replace your kit/ parts / issue a refund if your kit has defects such as missing or wrong diamonds; adhesive or tool kit issues; diamonds falling off after completion or losing their shine; canvas rips, creases, wrinkles, and scratches.
We want to guarantee you hours of fun, not frustration.
We've got you covered, forever.
To start your claim, please email us at firstname.lastname@example.org and include:
- Full name and order number
- A brief description of your issue
- A photo showing the defect
We will get back to you and work out a satisfying solution together.
* Please note that our warranty is not valid for items purchased through non-authorized retailers or third-party sellers or if you seal your diamond art painting kit.