How long does it take to receive my order?
Items in category ‘US Fast Shipping’ are In-stock and available immediately after purchase. Typically, all orders placed within the US are delivered in no longer than 5 business days after the order is processed and shipped.
All other items are made-to-order, and shipping time depends on the destination. Under usual circumstances, it's 12-24 business days (in total). Please note that delivery times are not guaranteed, and circumstances out of our control, like global crises, customs checks, holiday breaks, etc., may impact the shipping times.
How long is the processing time?
In-stock items are shipped within 4 hours. Made-to-order kits are manufactured for you after you’ve placed an order, it usually takes up to 4 days.
Can I make changes to my order?
If we already started processing your order, we might not be able to make any updates. However, please do contact us immediately and we'll do our best to help you.
Can I track my order?
Yes, we will provide you with the cracking number after the order has been shipped.
Do you offer expedited shipping?
Unfortunately, we do not currently offer expedited or priority shipping.
Do you ship worldwide?
Yes, we do. If for some reason you won’t be able to choose your country In the checkout, please contact us at firstname.lastname@example.org and we will resolve the issue.
Can I get items from the 'US Fast Shipping' collection shipped worldwide?
No, items from the 'US Fast Shipping' collection are only available to US customers and are shipped from the US warehouse. You will find exactly the same designs available in collections under the 'worldwide' tab though.
Do I have to pay customs or duty fees for my order?
In most cases, the price you pay for your order includes all relevant duties, taxes, and fees. However, for certain developing countries, additional fees may apply upon the arrival of your package.
What is the requirement for free shipping?
For customers in the USA, all orders that are $75 or more are eligible for free standard shipping. This option will be automatically selected at checkout. For customers in other countries, the free shipping threshold will be displayed in the selected currency and applied at checkout.
What should I do if my package has been shipped but there are no tracking updates?
In some cases, the postal courier may not update tracking information right away. This could be due to a delay in the courier's system or the package may have been lost in transit. If this happens, please contact us and we will work to resolve the issue by filing a dispute with the courier and, if necessary, resending the package.
How can I get help with shipping or order questions?
If you believe your order is stuck or you have any other questions regarding shipping, please email us at email@example.com.
What is diamond painting?
Diamond painting is a craft activity where small, diamond-shaped beads are placed onto a sticky canvas to create a sparkling mosaic image. It is a hobby similar to
cross-stitching or paint-by-numbers.
What are the benefits of diamond painting?
Diamond painting is a relaxing and therapeutic activity that can help reduce stress and anxiety. It can also improve focus and fine motor skills. Plus, after finishing a diamond painting, you'll be rewarded with a beautiful, sparkling work of art that you created yourself.
Why should I bother purchasing legally licensed designs?
All of the images you see on our website are the result of collaboration with the original artist. Carreau Diamond Painting was founded by a graphic designer who has a lot of respect for the artists and also wouldn't like to have the work stolen. Many of our competitors use artworks from massively reproduced manufacturers' catalogues, these designs are often stolen without the artist's consent. Our mission is to make a positive impact on both diamond painting and artists/designers' communities and to bring them together.
How long does it take to complete a diamond painting?
The time it takes to complete a diamond painting depends on the size and complexity of the design. A small, simple design can be completed in a few hours, while a large, detailed design can take several days or even weeks to complete.
What sizes do you offer?
Currently the smallest canvas we have is 30x40 cm (approx. 12x16 inch), and the largest one is 40x70 cm (approx. 16x28 inch). We will add bigger sizes too.
What is a round drill and square drill diamond painting?
These terms refer to shape of the beads you will use to fill your canvas. Round drills usually take less time to complete but they have some small gaps between them. Square drills require some more precision and line up without any gaps. Our round drill has 21 cuts on the surface, and the square drill has 18 cuts, that’s a lot more than competitors! What does it mean for you? The more refractions that are on the surface, the more light reflections it will produce, and the shinier your finished piece will be!
What is a full or partial drill diamond painting?
Full drill means that the rhinestones cover a whole artwork area from edge to edge. The partial drill has certain areas covered in beads – think of it as if you wanted to diamond paint only the subject, and leave out the background to be printed. That’s only one example.
What are AB drills?
They are a type of diamond painting drill that has a special coating that gives them a unique "Aurora Borealis" (sometimes called also „Northern Lights”) effect. This coating creates a rainbow-like reflection when exposed to light, which gives the finished diamond painting a dazzling and vibrant appearance. All of our made-to-order kits have few AB colours included.
Can I fix mistakes while working on a diamond painting?
Yes, you can fix mistakes while working on a diamond painting by carefully removing the beads with provided tweezers and placing them in the correct position.
Can children do diamond painting?
Yes, children can do diamond painting with adult supervision and guidance. It's a fun activity that can improve fine motor skills and hand-eye coordination.
What can I do to get featured?
If you add your work (finished or in progress) on Instagram or Facebook and use our handle @carreau.diamond.painting, or add the hashtag #carreaudiamondpainting, you can get noticed!
Alternatively, you can send us any photos at firstname.lastname@example.org. You create this community with us, so we would love to see your work!